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Leading with Resilience: Polarity Thinking for Hospitality & Service Leaders
Presenter: Marianthy Posadas-Nava, Co-Founder & CEO of Evergreen Education
Hospitality and service leaders in North Adams are navigating increasing complexity — staffing shortages, rising operating costs, pressure to pay living wages, limited commercial space, and the challenge of delivering consistent guest experiences with an inconsistent labor supply.
This free virtual workshop introduces Polarity Thinking, a practical leadership tool that helps business owners and managers make grounded decisions in the face of ongoing tension — without feeling forced to choose one "right" answer.